After submitting the order, the order will be forwarded to one of our locations in Singapore for packing and dispatch. Allow 3-5 working days from order confirmation to dispatch. Shipping is free if the minimum order amount is met. The minimum initial order requirement to qualify for free shipping is S$19.90. This initial offer is valid for the introductory period only. If shipping multiple items to the same address, we will combine them into the fewest number of boxes to ensure safe and efficient delivery. Only one Deliver To address can be accepted per order. At this time, we are unable to ship to Alaska, Hawaii, Canada and the United States.

Currently, we are unable to make changes to an order once it has been confirmed.

All sales are final. Please contact Customer Service here if you discover issues with your order

Please report any order errors within 14 days. No order error reports will be accepted after 14 days as our items are perishable. If we issue a credit in response to your order error report, we will credit you via your original form of payment within 7-10 days. Please start this process by contacting Customer Service

Please report any damage within 14 days. Whilst our seafood is packed to avoid movement, some product breakage may still occur.

On occasion bags to open due to carrier handling issues, or changes in shipping routes. In the event you receive any open bags, please contact us within 14 days of receipt for a credit for the opened items. Credits will be applied to the order payment method and processed at the cost of the product on the order.